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These SCULPFUN After-Sales Policies (these “Policies”) only apply to SCULPFUN products you purchased from SCULPFUN Official Website . For purchases made through SCULPFUN’s authorized resellers, please contact them directly.
Products sold by SCULPFUN or SCULPFUN authorized resellers come with their own unique security code that you can find on the product listing or contact us at https://sculpfun.com/ with your order receipt for confirmation.
What is Covered
Under this Limited Warranty, SCULPFUN warrants that each SCULPFUN product that you purchase will be free from material and workmanship defects under normal use during the warranty period. Our product warranty period is one year, The warranty period for a product starts on the day such product is delivered, unless otherwise agreed upon between you and SCULPFUN .
How to Obtain Warranty Service
If your product does not work properly within the warranty period, you can contact us through after-sales service (Support@sculpfun.com) and let us know what we can do for you.Your email should contain a valid purchase order number or any other proof of purchase.
SCULPFUN will try to analyze and solve your problem through remote assistance like email and online video chat. If the problem cannot be solved through remote communication, you may need to send the product to SCULPFUN's local repair center, or contact a local technician for doorstep repair service. If the problem occurs within the warranty period, SCULPFUN will repair the product and provide after-sales service for free.
This warranty does not apply to
1.Products whose warranty expired;
2.Products purchased through channels that are not authorized by SCULPFUN.com;
3.Normal discoloration, wear and tear, and consumption that occur during the use of the product;
4.Failure or damage is caused by incorrect or improper use, maintenance, or storage, including improper handling, use of the product not for the reasonable intended purpose, improper plugging or unplugging of external devices, drops or improper external crash; contact with or exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc., an infestation of insects or rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.);
5.Failure or damage caused by installation, repair, alteration, addition, or removal by any agency or personnel not authorized by SCULPFUN;
6.Damage caused by unauthorized modification, disassembly, or removal of the casing, or damage due to failure to follow the official manual or instructions;
7.Products or parts whose original identification information has been modified, altered, or removed;
8.Products or parts of which you cannot provide a valid receipt or any other documents that can prove the warranty status;
9. Failure or damage caused by using of software that is illegally authorized, non-standard or not publicly available;
10. Damage caused by reliability or compatibility issues due to the use of unauthorized third-party parts;
11. Failure or damage caused by virus infection, hacker attacks, or other malicious infringements;
12. Failure or damage caused by force majeure or accidents;
13. Damage that occurs during its transit back for repair;
14. Other failure or damage not caused by the quality of the product;
SCULPFUN does not assume responsibility for the issues above. If you run into the issues above, contact relevant parties for solutions.
* Warranty period may vary according to local laws and regulations.
The use of personal contact information
By obtaining after sales service under this policy, you authorize SCULPFUN to store your contact information, including name, phone number, shipping address and email address. We will protect the security of your information.