LightBurn Software

Order Processing

Orders will be processed within 2 business days after full payment is received.  Tracking number will be updated as soon as it's available.

Products from the same order may arrive from different fulfillment centers, or at different times based on item availability.

If the item you ordered is temporarily out-of-stock, you will be contacted by our customer service representatives. You can choose to wait for restocking or cancel the order.

For detailed information on standard delivery and express delivery, choose your shipping country or shipping region from below:

  Note:  

• Please confirm your shipping address prior to completing your order. If you want to modify your shipping address, please email us (support@sculpfun.com) within 48 hours of purchase, or we will ship to the address according to your order information.

• If there is any force majeure that causes our products damaged in transit, please contact us immediately at support@sculpfun.com after you receive your package. And we hope to get your understanding and patience in this circumstance.

• Please note that the notification email will be sent to the email address you left in the contact information on the checkout page or the email address you used to register your account. If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.

• If you change your mind midway, please don't just reject the package. To cancel your order, please contact us to explain the situation (support@sculpfun.com) and we will handle the return for you in accordance with our return/refund policy. We do not assume the risk of loss or damage to the package arising from the rejection.

• Please contact us at support@sculpfun.com within 7 days of the delivery suggested by the official tracking system of logistics companies if you do not receive the order, or we shall bear no responsibility on this occasion.

• If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at support@sculpfun.com within the day with pictures and/or videos.

The shipping time is a estimated time. Invalid address, customs clearance procedures, the bad weather or other reasons will lead to a longer delivery time than expected.

Please feel free to contact us if we can be of further assistance. Thank you!

please email: support@sculpfun.com

Wish you all a wonderful holiday season. Stay safe and healthy!

--Sculpfun Team