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Undergoes full functionality testing, where any defective modules are replaced;
Is put through a thorough cleaning and inspection process;
Is repackaged (including appropriate manuals, and parts);
Undergoes the same basic testing procedures and is assessed with the same technical guidelines as new Sculpfun products;
Some of the refurbished products may have slight signs of wear, which will not affect the normal functionality of the machine. Return requests for such reasons will not be entertained.
The warranty policy for Sculpfun's new products also applies in Sculpfun good refurbished products. (However, refurbished products can only be exchanged for refurbished products, not new products).
Your package hasn't been shipped: In this circumstance, please email us at firstname.lastname@example.org to issue your order cancellation request within 12 hours. This is the fastest way you can get your order refunded. You are suggested not to open a chargeback, because your refund will thus be delayed, and a portion of the handling fee (charged by your paying bank) will be deducted from your refund by your bank.
Your package is on the way: In this circumstance, please email us at email@example.com to intercept your package by firstname.lastname@example.org as soon as possible. You will receive a refund for your purchase price and pay us the costs such as interception fees and additional duties incurred. Return shipping costs are non-refundable. You will be responsible for the cost of package interception.
Your package has been received: Once the package has been confirmed and signed for, you will not enjoy the current Sculpfun official store return/refund policy. And the replacement policy is valid, however, refurbished products can only be exchanged for refurbished products, not new products).
If you approve of our policy, your refund will be processed. PS: The percentage of service fee mentioned above is based on the total price of goods, including tax and freight.
xTool Refurbished Products Policy
xTool Good Refurbished Products are pre-owned, which have undergone xTool's stringent refurbishment before sale. They are expertly inspected and fixed up as renew ones.
Substantial Savings for a Fully Functional Product
We make sure refurbished products are fully functional before sale, offering an enjoyable discount (up to 35% off).
Shop Amazon Renewed for products that have been refurbished to work like new at affordable prices so you can save on the brands you love.
All products have been professionally inspected, tested and cleaned by Amazon-qualified suppliers.
Each Renewed purchase extends the lifetime of a device and keeps e-waste out of landfills.
If you’re not fully satisfied, you have 90 days to return for a replacement or full refund.
Amazon Renewed is your trusted destination for pre-owned, refurbished products. Products sold on Amazon Renewed are professionally inspected and tested to work as expected by an Amazon qualified and performance-managed supplier. If we source products from a third-party seller, the third-party seller tests and inspects the product.
Renewed products will come with accessories that may not be original, but will be compatible and fully functional. Amazon Renewed products will be packaged in either original packaging or in a new and clean cardboard box. When present, batteries have a capacity that exceeds 80% of the original battery life.
Product will be restored to its original factory settings and will be in one of the following cosmetic conditions: Premium or Excellent - no signs of cosmetic damage when held 12 inches away. Good - Light scratches, barely visible when holding the device 12 inches away. Acceptable - Scratches visible when holding the device 12 inches away and perceptible to the touch.
We want you to be delighted with your purchase. If the product does not look or work as expected, you are eligible for a replacement or refund within 90 days of receipt with the Amazon Renewed guarantee. We can also help you troubleshoot technical problems and assist with returns. From ‘Your Orders’, click on ‘Get Product Support’ or click on chat/phone for Amazon Customer Service. Learn more about the Amazon Renewed Guarantee.