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Undergoes full functionality testing, where any defective modules are replaced;
Is put through a thorough cleaning and inspection process;
Is repackaged (including appropriate manuals, and parts);
Undergoes the same basic testing procedures and is assessed with the same technical guidelines as new Sculpfun products;
Some of the refurbished products may have slight signs of wear, which will not affect the normal functionality of the machine. Return requests for such reasons will not be entertained.
The warranty policy for Sculpfun's new products also applies in Sculpfun good refurbished products. (However, refurbished products can only be exchanged for refurbished products, not new products. Exchange within 30 days, no return ).
Notice:
Because the refurbished machine has been used, it is inevitable that there will be some defects or some traces of use that cannot be removed. If you are concerned about this, you can go to the official website to buy a brand new, unopened machine.
If the refurbished machine you purchased is missing accessories, or some parts are unavailable, please contact us and we will send you new accessories after receiving your feedback.
Your package hasn't been shipped: In this circumstance, please email us at support@sculpfun.com to issue your order cancellation request within 12 hours. This is the fastest way you can get your order refunded. You are suggested not to open a chargeback, because your refund will thus be delayed, and a portion of the handling fee (charged by your paying bank) will be deducted from your refund by your bank.
Your package is on the way: In this circumstance, please email us at support@sculpfun.com to intercept your package by support@sculpfun.com as soon as possible. You will receive a refund for your purchase price and pay us the costs such as interception fees and additional duties incurred. Return shipping costs are non-refundable. You will be responsible for the cost of package interception.
Your package has been received: Once the package has been confirmed and signed for, you will not enjoy the current Sculpfun official store return/refund policy. And the replacement policy is valid, however, refurbished products can only be exchanged for refurbished products, not new products).
If you approve of our policy, your refund will be processed. PS: The percentage of service fee mentioned above is based on the total price of goods, including tax and freight.
Order Processing
Orders will be processed within 2 business days after full payment
is
received. Tracking number will be updated as soon as it's available.
Products from the same order
may
arrive from different fulfillment centers, or at different times based on item availability.
If the
item
you ordered is temporarily out-of-stock, you will be contacted by our customer service representatives. You
can
choose to wait for restocking or cancel the order.
For detailed information on standard delivery and express delivery, choose your shipping country or shipping region from below:
Country or Region | Way | Place of Shipment | Shipping time | Shipping Cost(over $250) |
US | UPS/YunExpress/FedEx | US | 3-7 business days | 0 |
US | DHL/FedEx/YunExpress | China | 5-12 business days | 0 |
EU countries | DHL/YunExpress/FedEx | Europe | 3-7 business days | 0 |
EU countries | DHL/YunExpress/FedEx | China | 5-12 business days(Local Custom Duty Not Included ) | 0 |
Mexico | 4PX/FedEx/YunExpress | Mexico | 3-7 business days | 0 |
Mexico | 4PX/FedEx/YunExpress | China | 5-12 business days(Local Custom Duty Not Included ) | 0 |
UK/Australia | 4PX/FedEx/YunExpress | China | 5-12 business day(Local Custom Duty Not Included ) | 30-80 |
Other Countries | 4PX/FedEx/YunExpress | China | 5-12 business day(Local Custom Duty Not Included ) | 30-80 |
Note:
The shipping time is a estimated time. Invalid address, customs clearance procedures, the bad weather or other reasons will lead to a longer delivery time than expected.
Please feel free to contact us if we can be of further assistance. Thank you!Obrigado pela sua subscrição
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